Employee Suggestion Box

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  • Face Masks are required prior to entering client homes and kept on throughout the entire shifts. All Aides must use Regular Hand Washing or Hand Sanitizing and avoid touching hands to face. Please keep a minimum of 6-foot distance while not providing direct care while in the clients' homes.
  • Aides must report any changes in clients' conditions immediately to the agency. Not just known COVID-19 symptoms, ANY CHANGES in the clients.
  • Aides must follow Droplet Precautions for all care of clients with confirmed COVID-19 infection. (masks + gown +gloves + eye protection)
  • If employees continue to work while symptomatic, they risk causing the continued spread of COVID-19, so all aides must be sure to report if feeling any sickness PRIOR to going to work and answering the survey each day. Failure to do this will risk disciplinary action leading up to and/or including termination.
  • Employees must seek medical attention when they exhibit fever and/or COVID-19 symptoms.
  • Personal Protective Equipment (PPE) and how to obtain proper required PPE prior to shifts: Attentive Care has established US Postal service as the Primary method for ensuring Field Employees have access to required PPE prior to shifts. The PPE will be mailed to clients home regularly as requested by Field Employees or clients. In other instances, (short notice), Attentive Care will coordinate Field Employees to pick up (contact-free) infection control kits left in a designated area of the Main Office Building made available to employee.
  • Updates as situations change and education on disease process and spread
  • All employees will have reviewed a (mandatory) training video on COVID.
  • All employees will have reviewed necessary Standard/Universal Precautions, Contact Precautions, & Droplet Precautions as necessary for care for clients.
  • All employees will be aware of Confidentiality surrounding COVID-19 and the implications with sharing information.
  • The training is available to all employees through the Attentive Care portal. New employees are required to complete the training prior to first shift worked, all previous employees were required to complete the training, please contact the office immediately if you have not completed this training.
  • Guard Against Stigma- Attentive Care prevents actions that could perpetuate stigma attached to COVID-19. There is no excuse for using this COVID-19 outbreak to spread racism and discrimination. Staff must stay informed, remain vigilant and take care of each other. Do not share medical information (COVID symptoms, tests, or results) about your co-workers or clients with anyone, this is a confidential matter.

For A Limited Time Only!



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Important Employee Update

All employees must download the​​​HHAeXchange 

mobile app

The HHAeXchange Mobile App is available for download through the App Store or Google Play. The App is available for both iPhone and Android devices. To locate and download the App, enter the keyword HHA Exchange in the search bar of the App Store or Google Play

Android Play Store For Android Users: HHAeXchange - Apps on Google Play

Apple App Store For Iphone Users: HHAeXchange on the App Store - Apple

Quick Setup For UseQuick Install Steps

pdfdl96.pngEasy App Use - This is what you want!!

Instructions For UseHow to use the HHAX app


 If you have moved within the last year, please contact the office staff as soon as possible.  We will update your information to ensure your W-2's are sent to the correct address.

Thank you for your attention to this matter.

Child Care NY


New York State is using a portion of the federal Coronavirus Aid, Relief, and Economic Security Act (CARES Act) funds to provide child care to income eligible essential workers at no cost.

Essential workers who must work outside of the home and who are using a regulated child care provider will receive a scholarship for the cost of care as long as the funds to support it are available. All licensed and regulated providers who are caring for essential workers are able to participate in this new program.

In order to qualify for the scholarship, families must have an adjusted gross income at or below 300% of the federal poverty level. For a family of four that equals an annual income of $78,600. 

Parents are asked to complete the COVID-19 CARES Child Care Scholarship Application. It informs parents that the application will be considered complete once the online application is finished AND the required supplemental documentation is submitted to Brightside Up, the Childcare Resource and Referral Agency (CCRA) for Albany, Fulton, Montgomery, Rensselaer, Saratoga, Schenectady counties. 

For parents that currently receive a subsidy from their local DSS to pay for child care, this scholarship can cover the parent co-pay. Parents should apply for the CARES Act Scholarship, and then contact their local Department of Social Services to get a letter stating their current co-pay.

Please address any questions to Tricia Howland at thowland(at)brightsideup.org.

This site includes;

  • Easy Access to your ADP payroll information and W2s
  • Direct Deposit Information
  • In-Services Online
  • Forms
  • Policies and Procedures
  • Site Information

For COVID-19 related questions call

Stacey P in HR @ 518-453-3681

or email at hr(at)attentiveservices.com

For more information go to 


Novel Coronavirus (COVID-19)

Paid Sick Leave Hotline: 844-337-6303






Dear Attentive Care Employees,

We are writing to inform you about Attentive Care’s efforts with regards to the new Coronavirus called 2019 Novel (new) Coronavirus (2019-nCoV)/ COVID-19.

Although this is a rapidly evolving situation, based on recent reports, the Coronavirus is not yet actively circulating among New Yorkers at this time. New York State has just confirmed its first positive case of COVID-19 on Sunday 3/1/2020. The patient, a woman in her late 30’s living in Manhattan, contracted the virus while traveling abroad in Iran, and is currently isolated in her home. The patient has respiratory symptoms, but was not in serious condition and has been in a controlled situation since arriving to New York, according to a statement from Gov. Andrew Cuomo. The state Department of Health has tested 32 people, including 22 outside of New York City. Of those tests, 30 have been negative, with results pending for one test.

The health department advises residents that if they are not in an area where COVID-19 is spreading or if they have not traveled from one of those areas or have not been in close contact with someone who has and is feeling unwell, your chances of getting COVID-19 are currently low.

Attentive Care is closely monitoring the situation and following all guidance from the Center for Disease Control (CDC), NYS Department of Health (NYSDOH) & Local county health depts...

Our agency has infectious disease protocols in place and has been focused on preparing supplies and further instructions from the NYS Department of Health if things progress.

Like with all viruses and illnesses, there’s a tremendous reliance on individual precautions. The New York State Department of Health (DOH) recommends the following ways to minimize the spread of all respiratory viruses, including 2019-nCoV:

· Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
· Avoid touching your eyes, nose, and mouth with unwashed hands.
· Avoid close contact with people who are sick.
· Stay home when you are sick.
· Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing. If you use a tissue, throw it in the trash.

Clients, clients families or employees who have traveled to known places of interest (China, South Korea, Japan, Iran, Italy, Hong Kong) in the last 14 days should be keenly aware of the need to monitor health conditions, notify your doctor and provide that information to Attentive Care immediately, If they needed to seek medical attention for related symptoms

CDC believes at this time that symptoms may appear in as few as 2 days or as long as 14 days after exposure to the virus.

There is a lot of misinformation out there. It is important that individuals seeking more information should only be using trusted sources such as the World Health Organization (WHO), CDC and NYSDOH. For more information:


New Yorkers with questions or concerns about travel and symptoms, may call 1 (866) 364-3065.

Information on the virus, in English and other languages, may be found online at www.cdc.gov or www.health.ny.gov.

This very serious health matter is being monitored closely and we will continue to share information as it becomes available. Like with all illnesses, there’s a tremendous reliance on individual precautions. Make sure to do your part and wash hands! Cover your mouth, and stay home when you are sick.

Your support and assistance is greatly appreciated. Please feel free to e-mail me with questions at carolinem(at)attentiveservices.com


Caroline Mucci Vyent RN. BS

Attentive Care

Infection Control Nursing Supervisor



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